Ministry of Railways is one of pilot Ministries for launch of “Mission Karmyogi”

Ministry of Railways is one of pilot Ministries for launch of

NEW DELHI: Ministry of Railways has been chosen as one of the five pilot Ministries for the launch of Prime Minister’s ‘ Mission Karmyogi ’ a prestigious project of Government of India for capacity building of the Government Officials with the objective to transform their professional outlook for a more citizen centric approach to work. It aims to equip them with the necessary skill sets and behavioral competencies that are needed to bring a perceptible change in governance, service delivery and citizen satisfaction.
To improve quality of Railway’s interaction with citizens/customers, categories of frontline/customer facing staff, namely, Station Masters, Booking Clerks, Ticket Checking staffs, Reservation Clerks, Parcel Clerks and Goods Clerks have been identified. Accordingly training under ‘Mission Karmyogi’ has been started from 10.03.2022 and is being imparted by the Railway Officials i.e Mentors, trained from Indian Railways Institute of Transport Management, Lucknow at five locations of Delhi Division namely, New Delhi, Delhi, Anand Vihar Terminal, Hazrat Nizamuddin & Delhi Cantt. 460 frontline staffs have participated in training as on date.