J&K: LG addresses grievances in meet with people

Srinagar :  J&K Lieutenant Governor Manoj Sinha on Saturday took first hand appraisal of the grievances and addressed them during this month’s “LG’s Mulaqaat”- Live Public Grievance Hearing here at Civil Secretariat.

Taking first hand appraisal of the grievances of randomly selected applicants of JK-IGRAMS from across the UT, the Lt Governor issued on spot directions to the officials concerned for taking prompt action, an official spokesman said.

Reiterating the government’s commitment to serve all equally, the Lt Governor said, “We have made significant progress in addressing people’s concerns, and need to work as a cohesive unit to sustain and build upon all that we have achieved”.

The expectations of the people have grown immensely as a result of socio-economic success and a responsive service delivery system. It is also our responsibility to encourage common man to participate in the governance process, added the Lt Governor.

Addressing the grievance of Rattan Lal from Jammu regarding the dilapidated condition of a Government Middle School building, the Lt Governor directed the School Education Department to conduct a survey of the status of school buildings. Directions were passed to Deputy Commissioners to take up unsafe school buildings on priority in District Plans. “Timely redressal of grievance is an important instrument for initiating and managing social change,” the Lt Governor said.

A complainant from Kathua apprised the Lt Governor about the non-availability of Ultrasound operator in Sub-District Hospital Bani.

The Lt Governor took assessment of the progress made on JK-IGRAMS and directed for monitoring of grievance disposal at all levels. He further asked the officers to put special focus on the issuance of certificates, sanctioning of benefits under various schemes; resolving grievances with regard to development projects; uploading Action Taken Report; satisfactory disposal of grievances and clear response by the department.

The applicants expressed their gratitude to the Lt Governor’s administration for redressal of their grievances through JK-IGRAMS.

Rehana Batul, Commissioner/Secretary, Public Grievances briefed the Lt Governor about the progress and status of grievances, and moderated the interaction.